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Lebara Mobile SIM cards and top-up cards are available throughout Switzerland. Our Customer Services on 0840 4800 00 (free call number) will be pleased to give you the address of a dealer near you.

International calls with Lebara Mobile work exactly like with other mobile networks or landlines. Simply dial the desired number: 00 + national code + STD code + telephone number + call button. The digits 00 can also be replaced by +. To send a text message to an international mobile, input the numbers in the same way. We would point out that most premium voice and text services are not available via a mobile phone service if this is not situated in the relevant country.

Please check whether your mobile is authorised for using other prepaid SIM cards. As a rule, prepaid handsets are SIM-locked by the respective provider, i.e. restricted to exclusive use with the provider's SIM card.

Please contact Customer Services on 0840 4800 00 (free call number). Our agents will be able to provide the code after authenticating you.

SIM cards that have not been used for over 6 months are automatically blocked. The SIM card can be reactivated within the following 3 months by Customer Services (0840 4800 00 (free call number)).

Please contact Customer Services as quickly as possible on 0840 4800 00 (free call number). The SIM card will be deactivated and a new one will be sent to the client.

You will find current tariff lists here.

Lebara Mobile does not pass on any customer information without obtaining your prior express consent. We then only pass on your number to directory services where you expressly indicate that you wish this, in accordance with the "opt-in" rule in Switzerland. However, your mobile number is passed on to the person you are calling or whom you are texting.